Net Promoter Scores, or NPS, have existed in marketing for decades, as a gauge of customer loyalty, satisfaction and enthusiasm with a company.
NPS measures customer experience of your brand and provides the best metric for customer preference compared with the average of other companies in your industry or category.
McCormacks has been using NPS scores for many years as a way to measure performance against our own objectives of being the leading strata management company in Sydney, and to engage with clients, generate important feedback for improvement and to ensure we are exceeding client expectations.
NPS scores are compiled by StrataMax™ and McCormacks actively encourages our clients to participate.
The scores are calculated by asking customers to rate on a scale of zero to 10 how likely they are to recommend this product/company to a friend or colleague.
Aggregate scores help us to maintain and improve our service levels.
McCormacks has consistently remained 5X above the Sydney average and National average for strata management companies.
To discuss your strata management needs, contact the trusted advisors at McCormacks.