Services
Tailored end-to-end services for your scheme
Any size of scheme receives the same bespoke and customised level of service from McCormacks. This ranges from boutique buildings, large mixed-use residential and multi-lot towers, including an extensive portfolio of Sydney’s landmark strata properties.
We provide complete end-to-end strata management services and advisory, with a customised approach and personalised touch.
Our Customer Service Charter
Leadership
Service
Expertise
McCormacks has demonstrated experience delivering positive outcomes for engaged clients.
The 3 pillars of our logo represent our mission of excellence in all three areas. We don’t just talk about it, we live it, every day. Here’s what this means for you as a client
Our three unique service advantages are:
- Customer service first. transparency and communication.
- Educated professional advisory.
- Focused custom service delivery through limiting building numbers in each portfolio.
Customer Service
McCormacks are about building relationships and providing the highest quality, all-round strata management service.
We go to any lengths to ensure a satisfied client. For over 30 years, we have formed enduring relationships with our clients, which shows that there is no problem we cannot solve and no issue we cannot work though together.
We have the demonstrated experience and expert knowledge along with the resources to deliver for your owners corporation.
- Our service model is based on transparency and communication – clear, concise advice, audit standard accounting, line-by-line budgeting and a customer service charter second to none.
- Our team will work closely with your delivery team to seamlessly integrate our service with your vision along with an exceptional customer experience.
We maintain constant contact with committee members, owners and other stakeholders to ensure that we are building an enjoyable and harmonious community where our residents live.
We also bring an ‘always on’ style and aesthetic to ensure your investment has buyer appeal 24/7.
Professional Advisory
McCormacks believes in having the best team in the industry; legally qualified strata managers; CPA qualified accountants and a highly trained customer service team.
Our expertise, experience and breadth of knowledge combined with ongoing training enables us to provide comfort to our clients that they are receiving the right advice at the right time.
We also consider it our role to provide thought leadership to our clients; to do this we share the knowledge gained across our portfolio to deliver a highly refined set of best practices, procedures, governance strategies and accounting practices.
The knowledge sharing between similar buildings is invaluable to our clients. And we enable this by engaging and connecting the strata committee members through a series of annual networking events and educational programs.
Focused custom delivery
McCormacks has an intentionally limited portfolio, with a client base of less than 100 buildings.
This ensures that we can provide the highest level of service. You choose us, and we choose you – it is a meeting of professionalism, discretion and customisation that we can achieve only due to our size – being big enough, but not so large that our service cannot be moulded to the requirements and needs of the end user.
McCormacks heritage is built on professional legal credentials, and Hugh McCormack as director, has served as Vice President and Director of Strata Community (SCA) NSW, the peak industry body of which all strata managers are members and subscribe to the SCA code of ethics.
Inclusions In Our Services
- Rebate insurance commissions
- Record keeping of the scheme
- Maintain the strata roll
- Affix the common seal
- Update owner and tenant information
- Appointment of insurance broker
- Liaise with insurance broker
- Arrange insurance valuations
- Provide instructions for renewal of insurances
- Routine insurance claims
- Preparation, attendance and minutes for AGM
- Act as Chairperson for meetings
- Issue levy notices quarterly
- Accrual accounting
- Tax return preparation (excl. lodgement)
- Audit preparation & queries
- Budget preparation
- Bank receipts and reconciliations
- Term deposit renewals - 4 annually
- Preparation of quarterly BAS statement
- Payment of routine invoices
- By-law management - stages 1 & 2
- Compliance management for fire, lifts, windows and pools
- All disbursements for carrying out the agreed services are included in the Fixed Disbursement fee